Priority populations’ experiences of the inclusion and accessibility of recreation centres

Background: Certain priority populations are disproportionately less likely to meet physical activity guidelines. Community recreation centres may provide accessible, supportive environments for physical activity for all. Limited research exists concerning priority populations’ experiences of these settings and their perceptions of how inclusion and accessibility can be enhanced.

Purpose: This qualitative study sought in-depth insights from priority populations (women, older adults, ethnic minorities, persons living with disabilities/additional needs, individuals identifying as LGBTQIA+, low socio-economic position) regarding their experiences of recreation centres and strategies for improving accessibility and inclusion.

Methods: From 2021-2022, 18 semi-structured interviews were conducted with adult priority population users of recreation centres in a Melbourne municipality. Participants were prompted to discuss their experiences at the centres and recommend strategies for enhancing inclusion and accessibility. Data were analysed using content analysis.

Results: Most participants had favourable views of the facilities and programs at the centres as they suited their preferences. They also recommended ways for improving the culture and changing communications to optimise inclusion and accessibility. Key suggestions included providing more disabled parking, accessible changing rooms, and a pool hoist; providing communications in multiple languages and signage with enlarged font size with tactile cues; offering a variety of targeted, adapted classes for different priority populations; offering inclusion training for staff; and establishing partnerships.

Conclusions: This study adds to critical knowledge regarding priority populations’ recreation centre experiences. For centres that were generally considered as having positive inclusion and accessibility among participants, the results indicated recommendations for further improvement.
Practical implications: These results can inform future planning and enhancement of recreation programs, facilities, and services to reflect the priority populations’ needs and reduce inequalities in physical activity opportunities and use of these settings.

Funding: This study was funded by YMCA Victoria. KH was supported by a Heart Foundation Future Leader Fellowship (105929).